YES!!

outMail 10 is the entry level outbound email service providing a secure service on the move anywhere in the world on any device. More information can be found here.

outMail is a service that allows users to have a secure, safe and reliable outbound smtp server for sending legitimate emails from any location using your own domain name.

Kinda yes

outMail is an authenticated outgoing SMTP email service. outgoing SMTP servers can also be known as "email relays", "outbound SMTP servers", "Email SmartHosts", and more. It is important to note that outMail is not an open relay. outMail is a secure SMTP service that uses SMTPAuth for authentication. We strongly encourage all outMail users to setup and config SPF & DKIM for their sending domains.

Have you experienced difficulties sending emails from more than one location (e.g. at home, at work, in a hotel or visiting another town or country)? This is typically because the SMTP server assigned to you by your ISP (Internet Service Provider) only works when you're connected to the Internet through that Internet Provider.

As soon as you connect to the Internet from a different service provider your orginal SMTP Server will no longer accept email from you. outMail allows you to send emails regardless of your current Internet Connect and regardless of your location without having to change your SMTP server settings.

Yes!!

outMail doesn't restrict you on the number of email addresses or even domain names. We do encourage all users to configure SPF records for their domains to increase their sender reputation.

Yes!!

You can send attachments up to 26MB in size per email.

Not really!!

So you're using a free web-based email service, for example GMail, Yahoo Mail, Outlook.com or Hotmail, to name a few. All of these services publish valid SPF and DMARC records which will include their own mailservers but not outMail's mailservers. If you send an email using a free personal email address using outMail it will most likely be rejected as spam because it will fail SPF checks.

For a more detailed explaination please see our KB article - What is a SPF Record

We recommend sending emails using outMail with your own domain name. That way you can publish your own SPF and DMARC records. Furthermore you can enable DKIM signing of your emails to further increase your email deliverability and reputation.

SMTP is short for Simple Mail Transfer Protocol, which is the method used for Internet email delivery. It is the most widely used protocol for sending outbound email from one server to another, known as a SMTP relay. The outbound SMTP server is generally known as a Mail Transfer Agent or MTA.

The term “Smarthost” / “Smart host” refers to the SMTP gateway or SMTP server within an email system.

Originally the term Smarthost was found more often on Microsoft Exchange servers in the Send Connector section. Send connectors in MS Exchange was were you could have multiple Smarthosts to route emails based on rules. Each smarthost was responsible for forwarding emails to a downstream SMTP relay.

Now days, the term smarthost has become more familiar but still refers to the mechanism of sending your emails from your server to an email gateway (MTA, Message Transfer Agent) or Email SMTP relay.

outMail is a secure and authenticated SMTP Gateway and SMTP Email Relay

Just like a baton in an Olympic relay race; When an email is sent from the sender’s server to the recipient’s server there could be many email servers in between that accept and forward that email on until it reaches its destination.

This process is called an email relay. Since the method of communications between email servers is SMTP (Simple Message Transfer Protocol) then the email relay is referred to as an SMTP relay.

Each SMTP relay is a SMTP server or SMTP gateway if you prefer.

outMail is an example of a secure and authenticated SMTP relay service.

A SMTP Relay Server is a serviced solution specialising in the sending of email (from small to high volume, including bulk email and mail campaigns) on behalf of their clients for the purpose of providing a better delivery rate. A SMTP Relay Service Provider such as outMail takes the reputation of the sending servers very seriously in order to provide a better delivery rate.

As a result the emails relayed from outMail's SMTP servers are quickly relayed and not blocked or directed to a spam folder for that recipient. The outMail SMTP servers are monitored continuously for abuse.

YES!!

All that is required to use the outMail service is to change the outbound SMTP settings on your device to outmail.profilter.co.uk.

PDA's supported and tested on but not limited to:

iPhone
HTC
Windows Mobile 6 & Windows Mobile 6.5
Android
Any many more...

YES!!

Change the outbound SMTP settings (also known as smart host settings, or mail relay settings) to outmail.profilter.co.uk.

Email Servers tested and supported includes but not limited to:

Microsoft Exchange
Novell GroupWise
Lotus Notes
Mercury Mail
Any many more...

Any application that uses SMTP as the method of sending emails, can use outMail.

Email Clients tested and supported includes but not limited to:

Microsoft Outlook
Microsoft Outlook Express
Microsoft Live Mail
Microsoft Windows Mail
eM Client
Novell GroupWise Client
Thunderbird
Eudora
Evolution
Pegasus Mail
Mac Mail
Any many more...

Yes!!

You can use the same login details on several email programs and/or devices. Your only limitation is the number of emails you can send in a day a combined total based on your selected subscription.

SMTP Error 554, Relaying Denied or Relay Access Denied normally occur when trying to send emails using your ISP (Internet Service Provider) email server but you are no longer connected directly to their network. This error happens a lot when using laptops and PDAs that are no longer connected to your home or business ADSL.

outMail is designed to work with any email client and email server that supports SMTP. This means you configure your outbound settings just once and regardless of your location you can send emails.

Yes!!

outmail is a secure SMTP autheniticated email relay and smart host.

Yes!!

After sign up you will be given a unique username and password to which every email send out will use those credentials to authenticate to the secure outmail servers before allowing the message to be sent.

Yes!!

Our SPF records are all published under the domain spf.smtp-engine.com. We don’t _check_ the SPF records on Authenticated inbound email – enabling you to have SPF configured for your domain, even though you may be sending from other, unpublished or dynamic IP addresses. See our article on Setting up SPF for Outmail. Setting up SPF for your domain is recommended – and outMail ensures that it can be configured to best protect your domain’s reputation.

To learn more on SPF please see the article "What is a SPF record?"

Yes!!

We make sure that outMail doesn’t interfere with any of the signed headers in DKIM-signed emails, ensuring that downstream DKIM checks are passed. You need to configure your server and DNS to sign the emails at the original source using DKIM.

If you can't DKIM sign emails yourself on your own server, then outMail can DKIM sign them for you. See inside the portal for instructions on DKIM signing with your domain name.

DMARC is a service that’s configured and managed via your own domain’s DNS records. Correct SPF and DKIM setups are pre-requisites for configuring and publishing DMARC policies for your domain. As an outbound email provider, as long as your DKIM and SPF records are configured correctly, outMail fully cooperates with downstream servers which will then make the correct decisions on valid email sent via outMail based on your DMARC policies.

To learn more on DMARC please see the article "What is a DMARC record?"

No, outMail is an outbound SMTP service and you do not need to transfer your domain name anywhere. outMail supports the use of the Sender Protection Framework (SPF) so if you want to use SPF you will need to add the outmail servers to your SPF domain record.

No!!

outMail protects all personal information and is a firm supporter of the CAN SPAM act and therefore we will never pass on email addresses to a third party company.

You can only send emails up to you message limit. When you reach that daily limit you will not be able to send any more emails until the next day.

You will receive a quota alert email and the options to upgrade your outMail package to a high quote should you require.

All outMail products have a daily quota however we appreciate that from time to time you may need to send more emails in one day than the stated quota. So outMail quotas are monitored over a specified set number of days.

More information and a full break down of quotas and max burst rates can be found in the support section.

Direct link to the article is here.

Each outMail service is measured on a daily quota. More information and a full break down of how quotas are calculated please see the support section.

Direct link to the article is here.

Each outMail server (SMTP SmartHost and Mail Relay) is configured to support the RFC standards. This includes SMTP rate limits, concurrent connections and number of recipients per email. More information and a full break down the rate limits can be seen in the support section.

Direct link to the article is here.

NO!!

Sending unsolicited email is explicitly prohibited regardless of any volumes of messages being sent. We monitor our outMail servers closely and any reported abuse will result in your account being suspended and possibly terminated after investiagtion without any refunds.

Please see the "outMail - Acceptable Use Policy" for more information.

NO!!

Many ISP's have very strict restrictions on how there may be used. Often the case you can only use your ISP's SMTP server if you are still connected directly to their network which can be very restrictive for mobile and remote users. Certain ISP's only allow you to sent emails using their domain name or charge additional costs to include your own domain name.

outMail is a outbound mail server that allows you to securely send emails from anywhere and even using your own domain name. We have a strict no spam policy, but we do allow legitimate mailings to opted in campaigns. Please see the "outMail - Acceptable Use Policy" for more information.

All our support staff are knowledgeable and motivated and always ready to help you with any and all technical problems affecting your outMail service.

We provide our customers prompt technical support via email and the support portal.

All invoices can be paid using the PayPal secure payment processing system, giving you full peace of mind that your payment will safe and secure with a trusted service such as PayPal.

We also accept payment by Debit Card and Credit Card using the PayPal secure payment processing centre. Detailed instructions on how to pay a invoice with a debit or credit card using PayPal can be found here.

outMail server settings and details can be found in the support knowledge.

Direct link to the article is here.

Instructions for setting up a Microsoft Outlook can be found in the support knowledge.

Direct links to the articles can be found below

• How to set up outMail for MS Outlook 2007.
• How to set up outMail for MS Outlook 2019.
• How to set up outMail for MS Outlook 365.
• How to set up outMail for MS Outlook 2011 (MacOS).
• How to set up outMail for MS Outlook 365 (MacOS).

Instructions for setting up a Outgoing Mail Server using outMail on Microsoft Outlook Express can be found in the support knowledge.

Direct link to the article is here.

Instructions for setting up a Outgoing Mail Server using outMail on Mozilla Thunderbird can be found in the support knowledge.

Direct link to the article is here.

Instructions for setting up a Microsoft Exchange Smart host can be found in the support knowledge.

Direct link to the articles can be found below

• How to set up a smart host for MS Exchange 2003.
• How to set up a smart host for MS Exchange 2007.
• How to set up a smart host for MS Exchange 2010.
• How to set up a send connector for MS Exchange 2013.
• How to set up a send connector for MS Exchange 2016.
• How to set up a send connector for MS Exchange 2019.

Yes, outMail365 is an extended feature set of the outMail service.

With any active outMail service you can log into the management portal and configure outMail365 features. The below link details a step-by-step guide on configuring both outMail and Office365.

Direct link to the article is here.

Instructions for setting up a Internet Mail Relay in Novell GroupWise and the Novell GroupWise GWIA (GroupWise Internet Agent) can be found in the support knowledge.

Direct link to the article is here.

Instructions for setting up a SMTP Internet Email Relay using postfix and outMail can be found in the support knowledge.

Direct link to the article is here.

Instructions for setting up a Outgoing Mail Server using outMail on a iPhone can be found in the support knowledge.

Direct link to the article is here.

Yes!!

outMail can be managed at https://portal.prolateral.com.  From there you can manage your outMail service, view statistics and log files.

outMail advertising is only added to the emails sent using outMail10 the free service. If you want the advertising removed you need to upgrade to a paid package.

Short answer is Yes and No.

By default outMail does not support NDR’s (Non-Delivery Reports) this is because they are also the route for a large amount of “back-scatter” spam. However if you are a Prolateral Partner or have a outMail1000 or greater you can have NDR’s enabled for a fixed/static IP Address.

More information can be found here

Short answer is Yes and No.

By default outMail does not support OOO (Out-Of-Office) replies because OOO’s are a form of NDR’s (Non-Delivery Reports) and this is because NDR’s are also the route for a large amount of “back-scatter” spam. However if you are a Prolateral Partner or have a outMail1000 or greater you can have NDR’s enabled for a fixed/static IP Address.

More information can be found here

If you no longer want to use the outMail service you can cancel at anytime from within the secure clients area.

In the Secure Clients Area select the menu 'My Services'. Find the desired service you wish to cancel and select it. Then click on the button 'Request Cancellation'.

To remove/uninstall outMail please see the guides in the setup section or the support pages for your configuration as all knowledgebase articles detail the setup and removal of the outMail service.