Problem

What counts towards email quota?

Solution

Each outMail service is measured on a daily quota (Please see knowledgebase article on quota limits and max burst quotas) . It is assumed that one message has only one recipient.

The outMail quota is actually measured on the number of recipients.

Example 1

outMail 100 has a daily quota of 100 per day allowing you to send 100 emails with one recipient per message.  Or you could send 50 emails with one recipient per message and one email with 50 recipients.

Example 2

outMail 500 has a daily quota of 500 per day allowing you to send 500 emails with one recipient per message. This example we are using the quota as follows:

• 50 emails to 1 recipient per email   (Quota total is 50)
• 1 email to 50 recipients on the TO Field  (Quota total is 50)
• 1 email to 1 recipient on the TO Field and 150 on the BCC Field  (Quota total is 151)

Total daily quota usage would be 251 (50+50+151) and not 52 (50+1+1).

Note 1

If you send an email to yourself with 50 recipients on the CC or BCC field this would actually equate to 51 on your quota.

Note 2

outMail will only support a max of 200 recipients in a single message as part of our spam prevention.