No, you do not have to transfer your domain to Prolateral to use either a master DNS service or the backup service.

We have DNS servers located in the UK, Europe, Australia and the USA. When you register to use our domain hosting services your domain will be allocated onto four distributed DNS servers.

Any DNS changes in the portal will be live as soon as you confirm the requested changes, however that information will take time to roll-out because our DNS servers only perform database rebuilds every six hours.

To make changes to your master zone DNS records simply login into the portal and manage your domain records.

If you want Prolateral to slave your DNS from another server then when you sign up for the service you will be asked for the domain name and the DNS server where the master zone file is. You can change the source server address at any time in the portal.

Remember to add the DNS servers you have been allocated by Prolateral as NS records in your domain records on the master server and if necessary to update the glue records with the domain registrar.

If you no longer want to use this service you can cancel at anytime from within the secure clients area.

In the Secure Clients Area select the menu 'My Services'. Find the desired service you wish to cancel and select it. Then click on the button 'Request Cancellation'.

If you no longer want to use this service you can cancel at anytime from within the secure clients area.

In the Secure Clients Area select the menu 'My Services'. Find the desired service you wish to cancel and select it. Then click on the button 'Request Cancellation'.