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Prolateral offers primary and backup domain (DNS) services, with servers in key geographic locations providing the best service possible.

How do I login with a Two Factor Authentication backup code?

Problem

How do I log into the clients portal with a Two Factor Authentication (2FA) backup code?

Solution:

This article explains how to log into the clients portal with a Two Factor Authentication backup code.

It is assumed you have already enabled 2FA on your account.

  1. Go to the secure clients area at https://clients.prolateral.com
  2. Enter your username and password and click.

    prolateral clients area login screen
  3. You will now be prompted for a 2FA instead of entering a code click on link "Login using Backup Code".

    prolateral clients area login with 2FA
  4. Enter your backup code and click "Login"
    login with a 2fa backup code

 

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Disclaimer

The Origin of this information may be internal or external to Prolateral Consulting Ltd. Prolateral makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Prolateral makes no explicit or implied claims to the validity of this information. Any trademarks referenced in this document are the property of their respective owners.