Problem
How do I get invoiced?
Why am I receiving reminders for an overdue invoice?
Solution:
This article explains how our online billing system will generate invoices and if necessary send out reminders.
You will only receive an invoice from us if you have signed up to use our services. The frequency of those invoices will depend on the billing cycle you chose at the time of ordering (Monthly, Quarterly, Annually). All "online" invoices can be seen by logging into the secure clients area, then selecting "My Invoices" from the Billing Menu.
The invoice process
Below is the timeline of how the invoice is generated and when reminders/emails are sent:
T-minus 14 days
14 days before the service's billing cycle anniversary is due an invoice is created and sent out via email.
T-minus 7 days
7 days before the service's billing cycle anniversary due date a reminder email is sent out.
T-plus 1 day
One day after the due date of the invoice you will receive the first overdue notice.
T-plus 2 days
Two days after the due date of the invoice you will receive the second overdue notice.
T-plus 4 days
Four days after the due date of the invoice you will receive the third and final overdue notice.
T-plus 7 days
If payment hasn't been received 7 days after the due date of the invoice, the services will be suspended. This is a full 21 days since the invoice was generated and sent out via email.
Frequently Asked Questions
Please see below some frequently asked questions regarding invoicing and billing.
All invoices can be found in the secure clients area, by selecting "My Invoices" from the Billing Menu.
All invoices can be found in the secure clients area, by selecting "My Invoices" from the Billing Menu.
From the list of invoices click on the unpaid invoice you wish to pay. The invoice will then be displayed. Payment Method can be selected on the invoice and then follow the necessary payment process. At the point of payment process you will be directed to one of our payment partners (PayPal, Skrill) for payment.
We understand that to be suspended 7 days after the due date may seem harsh to some customers, however from our side we provide services of varying package sizes and it is therefore possible to send huge volumes of data which may not get paid for. Based on the risk factor it is a company decision that all services will be suspended after 7 days of the due date.
It is for that reason we raise all invoices 14 days prior to the due date, that gives customers 21 days to make the necessary payment plans.
If a service is suspended (for invoicing reasons) then it will stop working. At this point it's still possible to log into the secure clients area and settle any outstanding invoices. Upon successful payment processing the service will automatically reactivate.
If invoice/s for a suspended service haven't been settled by 120 days from the due date they will be terminated. After a service is terminated it is not possible to restore the service or any of its data. For additional information please refer to our Terms and Privacy statments.
