Problem

How do I cancel a service/product with you?

Solution:

This article explains how to cancel a specific service with Prolateral. If you are a channel partner or reseller then this article is not for you.

1. Login to the secure clients area at https://clients.prolateral.com
2. Select the "My Products & Services" menu option
3. From the list of services click on the "View Details" button of the service you wish to cancel.
4. This will take you to a details page where you can click on the tab labelled "Management Actions".
5. Then click on the option "Request Cancellation"
6. Complete the Cancellation form and click submit.