Problem:

A user cannot remember their password to login to the profilter portal and needs their password reset.

Solution:   Legacy - profilter V1 

Note - This knowledgebase article is based on legacy profilter v1

Login to www.profilter.co.uk as an adminstrator for that domain.

• Click the Settings tab.
• Click the Users tab.
• Enter the user's name in the Lookup User field (you can use '*' as a wildcard, e.g. '*smith*')
• Click the Find Users button.
• Click the correct user in the list returned to 'become' that user. You should be taken to their Welcome page.
• Click the Settings tab.
• Type a new password into the New Password field and confirm it in the Confirm New Password field.
• Click the Update Login Credentials button.