Prolateral's response and business-continuity plans during the Coronavirus outbreak.

Memo to: Customers, Suppliers, Partners & Resellers

As the UK and the rest of the world start dealing with the scale of COVID-19, our hearts go out to all of those affected by the outbreak. We (Prolateral) wanted to share our plans as we continue to monitor the governments and the World Health Organisation (WHO) responses to contain the Coronavirus Disease 2019 (COVID-19).

We are actively monitoring the situation and the impact it may have to ensure business continuity.

We have designed our infrastructure and operations with resilience to avoid business impacts. We have :

• Data centers across the globe (UK, Europe, USA, Australia) giving a geographically distributed service.
  
  
• A support model that enables teams to work remotely.
  
  

Steps you can take to prevent disruption to your business:

1. Log into your account to ensure your details are all up to date, as well as any authorised users and their details.
   
   
2. End-Users - To ensure your services remain active, renew your services now or consider adding funds on the account for future invoices to consume.
   
   Partners - Consider adding more "partner credits" to your account to keep services active.
   
   

This crisis is demonstrating that online capabilities are more critical than ever, so is the high level of support you’ve come to expect from us.

We (Prolateral) do not anticipate any interruption of services due to the impact of COVID-19.

Is your business looking to implement remote / home working?

Communications such as emailing is the life blood of any business.  If your staff are working remotely and need to send emails securely then outMail is a trusted and reliable SMTP send connector.

You can use outMail to send all outbound emails either from the office or remote locations.  Setup is easy, check out our HOWTO guides on that.

To help businesses through this time we have reduced the cost of a selection of outMail packages

Protect your business

Sadly we have seen an increase in the number of COVID-19 scam emails.  If you're not expecting an email, or the offer is too good to be true, then its probably a scam / fake email.

It's always best practice to:

• Check the senders email address is someone you know and trust.  If in doubt call them and ask if they sent you an email.  (I.e validate the sender and email)
  
  
• Never click on any links inside an email you don't trust.  In most email applications you can hover over the link and a popup message will reveal the true destination of a link.  However if you're not sure then don't click on it.
  
  
• Be careful of attachments on an email.  Only open the attachement if the email is from someone you know and is a trusted source.  If in doubt, don't open it.
  
  
• Keep your PC / Mac / Device up to date.  Always check for updates and install them.
  
  
• Have good anti-virus software.  If you need assistance with this, then please speak to us, as we are ESET partners.
  
  
• Have good spam filtering. If you need assistance with this, then please check out proFilter (hosted smtp spam filter)
  
  

To help businesses through this time we have reduced the cost of a selection of profilter packages

Terms and Conditions

The above voucher codes are limited to one per order; and on an annual billing cycle.  Length of contract is matched to the billing cycle. With the reintroduction to working-from-home and the increased threat of the Omicron variant we have extended the discount codes to the 28th Feb 2022  Extended Date , please see "Helping to kickstart the economy".