Prolateral is pleased to announce a business partnership with SupportPal, providers of Helpdesk Services.  The SupportPal Helpdesk solution gives us tighter integration with our website, billing and service management portals.

Ian Chilvers (Operations Director) said, “It was key to the business to find a solution that would work with and enhance the tools we already use.  This was no small task as our existing helpdesk solution held a lot of history but no longer fitted our business model or requirements.”

When choosing our Helpdesk solution, we had the following criteria  

• Helpdesk solution with portal and email-based ticketing.
• Integration with WHMCS (billing portal).
• Integration with the company’s CRM.
• Easy migration of helpdesk data.
• Fully GDPR-compliant solution.
• Full API set to allow tighter integration to all services.
• A web-responsive solution
• Support for ticket automation and workflow
• Knowledgebase articles
• Seamless installation within our existing backend infrastructure, without the need for additional framework and language support.

From testing, deployment and ongoing the team at SupportPal have provided excellent support.